Business Process Transformation (BPT ) - A Business Example

BUSINESS PROCESS TRANSFORMATION

“An organizational make-over”

“Transformation is new, and it has to be done.”

â         What is a Business Process ?

         Step By Step Work Activity

>>        It has a Beginning & End

>>     Clearly defined INPUT & OUTPUT

â         BPT Synonyms:

>>   Business Process Redesign,

>> Business Process Re-Engineering

>> Process innovation,

                    >> Business reinvention and so on

â         Why BPT?

           >> Business Transformation is a Change Management strategy  aimed to align People,    Process and Technology more closely with business strategy and vision of the Company.

           >>In turn this helps to support and innovate new business strategies

A BPT Example in Banking

Cashing a Check

                                                

Disadvantages of Legacy Processes Involved

>> 1. One Clerk for each function

e.g. SB A/C, Current A/C, DD etc

 >> 2.  Load may not be Balanced  among clerks

>> 3. Lengthy & Redundant Process

>> 4. Poor Customer Service (Important Stake holder )

â         Why?

>>   Concentrate on Functions rather than end-to-end process (Function Vs Process)

>> Lack of Authority (A Clerk cannot  approve a check  for payment)

>>   Lack of  information (Because of Manual Registers)

<<>> Need of Technology : Right information to right people at right time

â         Advantages

>> Length of Process is considerably reduced

>> Efficient

>> Better Customer Satisfaction

â        Any Further Improvement Possible?

WHY Come to Bank at ALL?