BUSINESS PROCESS TRANSFORMATION
“An organizational make-over”
“Transformation is new, and it has to be done.”
â What is a Business Process ?
Step By Step Work Activity
>> It has a Beginning & End
>> Clearly defined INPUT & OUTPUT
â BPT Synonyms:
>> Business Process Redesign,
>> Business Process Re-Engineering
>> Process innovation,
>> Business reinvention and so on
â Why BPT?
>> Business Transformation is a Change Management strategy aimed to align People, Process and Technology more closely with business strategy and vision of the Company.
>>In turn this helps to support and innovate new business strategies
A BPT Example in Banking
Cashing a Check
Disadvantages of Legacy Processes Involved
>> 1. One Clerk for each function
e.g. SB A/C, Current A/C, DD etc
>> 2. Load may not be Balanced among clerks
>> 3. Lengthy & Redundant Process
>> 4. Poor Customer Service (Important Stake holder )
â Why?
>> Concentrate on Functions rather than end-to-end process (Function Vs Process)
>> Lack of Authority (A Clerk cannot approve a check for payment)
>> Lack of information (Because of Manual Registers)
<<>> Need of Technology : Right information to right people at right time
â Advantages
>> Length of Process is considerably reduced
>> Efficient
>> Better Customer Satisfaction
â Any Further Improvement Possible?
WHY Come to Bank at ALL?
